Mac (90%) Helpdesk Engineer required to work around the Esher West London area.

Responsibilities:

* Dealing with incoming Mac Technical faults in a professional, courteous manner over the phone and via email.

* Taking ownership of faults and managing them in a logical and methodical manner

* Correctly logging incidents and faults, categorising and prioritising them in line with team procedures

* Conducting full and through diagnostics with end users to enable first point of contact fault resolution

* Managing faults through their entire life-cycle from the first point of contact through to resolution

* Diagnosing and resolving problems to the customers satisfaction

Skills required:

* Proven Helpdesk Support working on Mac, Windows, Apple iOS

* A keen interest in networking and printing technology

* Must be able to demonstrate a customer first approach to support

* The ability to liaise and communicate confidently and professionally at all levels

* Natural aptitude for trouble shooting & problem solving

* Highly organised and able to work on own initiative to complete the range of tasks required

* Flexible and willing to work outside core business hours as required

* Desirable: ITIL v3

This opportunity comes with career growth and very good benefits.

Due to the nature of the role you will need to undergo an enhanced DBS and you must have your own transport as occasional travel will be required from site it site within a 15 miles radius